FAQs

Why are your prices so low, something must be wrong?
We get this question all the time.  Everyday customers call and ask how our prices are so low.  First you must understand that we are not a Retail jewelry store, but a Wholesale Jewelry Distribution Company. Our prices are so low because you are buying directly  from the source.  In addittion to designing and manufacturing our own jewelry, we purchase closeouts and liquidations from numerous sources around  the world that are going out of business, allowing us to be able to offer our customers the lowest prices.  Still, not convinced?  Try us out, if you don't like what you ordered, call us and return within thirty days and we will refund your money. 
 
Why Gems4less?
Very simple.....The answer lies in the question itself...
Our Name says it all
And this does not imply just to our gemstones, but our jewelry as well.
 
 
Why do some jewelry have certifications and others do not?
The pictures that you see on the website are pictures that we took of actual pieces we manufactured. Certain items that are of higher value get certified by an independent third party Certification Company(UGL), so that our customers can buy with assurance. Since each piece is made to order, you can request a certification on your order for an additional $25.  Please call us for full details.
 
How many days does it take for shipping?
It takes 5 business  days to ship your order. The nature of our business is travelling across the country for enormous Trade Shows. And for this, some of the merchandise is in the Trade Show, so for shipping those items, it will take 5 business days.  And if you want to receive the item sooner, then please contact us.
 
It is difficult to decide on a ring because I cannot see it in person, what should I do?
We know it is difficult to purchase jewelry over the Internet without first trying the merchandise on.  We try our best to take a very detailed image of the actual item for the price that we sell. In addition, we get most of our products certified, so that our customers can buy from us with assurance. With that, we introduce our satisfaction guarantee. To make you even more comfortable, we provide you a 30 day money back guarantee, provided the item meets our Return Policies. In addition to all these, if you see an item on the website that you would like to see in person, give us a call at 212-944-1188 to make an appointment, and see your favorite item at the nearest local Trade Show. If you don't like what you ordered, call us and return within seven days and we will refund your money back. 
 
How do I find out my ring size?
We recommend visiting a local jeweler to have your finger sized.
 
I don't trust my credit card number being transmitted over the Internet, can I order by telephone?
If you do not want your credit card number transmitted across the Internet, feel free to call and order by telephone.  We LOVE to take orders by telephone.  It gives us the opportunity to connect a voice to order.
 
How secure is my private information?
We never let go your information to anyone.  Please read our Privacy Policy for full information.  We also use secure servers to transmit sensitive information.  Please read about the security features we use to keep your information secure.
 
I would like to have a custom design made, how do I order?
If you have a custom design that you would like to have done, please call us so that we can talk about the details.
 
Can I come see the jewelry in person?
Yes! GEMS4LESS participates in Trade Shows very often. If you see an item on the website that you would like to see in person, give us a call at 212-944-1188 to make an appointment, and see your favorite item at the Trade Show.
 
Honestly, does the jewelry look the same as in the picture?
Actually no it doesn't.  Most of our clients say that the jewelry looks better than the picture. 
 
Can I get my ring sized in 1/4 sizes?
Yes.  Please order by telephone and we will make a note of it on your order.